Monthly Archives: April 2004

Users hack the system

We’ve recently heard tell of ways that users “get around” what they find inconvenient about our therapy management application. I find this sort of revelation surpassingly interesting because it reveals not only deficiencies in the application, but new ways that people
want
to use it.

It is almost as if they are writing the requirements for […]

Work continues apace

Work (in the immortal words of
Scott
) continues apace, with me flying to Indianapolis on Monday to meet one of our biggest customers to pick her brain for enhancements to one of our online therapy management tools, all in the shadow of yet another looming round of layoffs. No discernible buzz this time about our […]

Peter told me to

Grab the nearest book.

Open the book to page 23.

Find the fifth sentence.

Post the text of the sentence in your journal along with these instructions.

from Li: Dynamic Form in Nature, by David Wade:

” ”

(There is only an illustration on page 23.) On page 22, however:

They exemplify the notion that
li
“derive from a natural and inescapable […]

Can it be said enough?

Mark Waites, in this month’s Communication Arts article on his London advermarkedesignery agency
Mother
:

Most agencies put the client in the middle and organize the work and the people around the client. We put the problem in the middle and invite the client to be part of the circle around it.

He has the right idea. And […]

Intuitive is the wrong word

Jeff

interesting:
http://daringfireball.net/2004/04/spray_on_usability

Jon

I read that; it sums up a few of my feelings on the matter pretty well. 1) what problem are we trying to solve 2) for whom, and 3) who will be doing the work? How can we help person 3 do task 1 in a way that will satisfy both person 3 and […]

Galvanic Skin Response

(GSR) The change in the electrical resistance of the skin following stimulation; an easily measured variable widely used in experimental studies.

Include in proposal

…Most important to me lately: what to include in a proposal that will be read by senior management…