We’ve recently heard tell of ways that users “get around” what they find inconvenient about our therapy management application. I find this sort of revelation surpassingly interesting because it reveals not only deficiencies in the application, but new ways that people want to use it.
It is almost as if they are writing the requirements for us. They’ve identified a need, identified a workaround, and put that into practice, thereby defining the minimum required level of functionality.
Excellent stuff. While I shouldn’t go into detail about our particular situation here, I plan to write a bit about this in the coming days.
